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The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. They seem to have an issue on my savings account transactions.

So I have now asked them to send me the dates, amounts on my savings account that they are not happy with just so I can go through my statement and give them the justification for these. So this is when I went crazy at this girl and eventually she owned up and said they will respond to my email as this case is not closed or finished yet. I screenshot the chat Hey mate, The customer service for me is absolutely shocking not replying to emails in an appropriate time, not even a person from the management has responded to me which I think is disgusting. I will find out from my next email from NYSPINS to see what the way forward is. I have already got a letter from betvictor with the details on that was sent to my email plus the confirmation off withdrawals from grosvenor email from the data protection officer at grosvenor so both them requirements have been completed but now they are just asking for more information which is totally wrong as the email they sent me said the source of funds would be completed.

I am just waiting on my next email response from them to see what they say. I know that everything is legitimate on my account and have shown them enough evidence now mate. The good thing is that they have never disputed the winnings just the documentation I have provided but I am sure I can sort this out with or without my solicitor. I have had many winnings and verification checks on withdrawals that have been much bigger and the other casinos have never had any issues with documentation. This was part off the last email I received from NYSPINS yesterday. Over the last 4 months I have been back and forth with them top casinos australia sent in so much documentation and bank statements. I got an email on the 14th December asking for documentation from grosvenor landbase and betvictor this was money i won and was put into my account before I deposited with NYSPINS so you can say this money was used for that purpose.

They told me in the email my source of funds would be completed after that information but once I sent that I have received more emails asking about other aussie casino no deposit bonus transactions on my bank account.


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So I have sent them an email yesterday asking them for a list off the transactions they are not happy with and then I can tell them the information they need to complete this. Surely if a casino will not process your withdrawals they should not be able to accept your deposits.

I had played at this casino for months depositing over 20k. After 3 weeks of providing all the required documents they than stopped replying to my emails then closed my accounts. The worse customer service i have ever recieved from an online casino. According to several companies live chats and friends. I have emailed them an very detailed emal about the sitatuon, what do you guys think? According to several companies live chats and friends. I have emailed them an very detailed emal about the sitatuon, what do you guys think? I placed a bet with Betfair recently on the total number of goal kicks of which they settled as a loser even though I have evidence I won the bet. I canada casino sites am taking to small claims court straight away and not bothering with any arbitration as they take ages and tend to side with the bookmaker. My question is europa casino canada mistake the evidence that I have, would it be strong enough? My query relates to an online football bet so hopefully will still get some advice. I placed a bet with Betfair recently on the total number of goal kicks of which they settled as a loser even though I have evidence I won the bet. I am taking to small claims court straight away and not bothering with any arbitration as they take ages and tend to side with the bookmaker. My question is the evidence that I have, would it be strong enough? As for the bet, it seems strange from what you say. It should be easy enough to verify so Betfair must have a good reason not to pay. I would get some evidence from the official statistic sites that the bookies use and you may well find one of them have the result down incorrectly too hence Betfairs decision so far. I think their systems are wrong, all show I have no deposit limits, even though in the GDPR request I can see the live chat history of them forcing me to set deposit limits? I think their systems are wrong, all show I have no deposit limits, even though in the GDPR request I can see the live chat history of them forcing me to set deposit limits? I know the below is ultimately my fault, but I also feel like AG have a duty to their customers.


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I created an account at MrPlay, my withdrawal was delayed, so I closed my account and waited. I know this is my fault, but I top casinos australia feel there should be more in place to stop people doing this? I have an account at Leo, they have put monthly restrictions on the account and when I open an account at one of their sister sites, this limit is automatically applied across? I know the below is ultimately canada casinos online my fault, but I also feel like AG have a duty to their customers. I created an account at MrPlay, my withdrawal was delayed, so I closed my account and waited. I know this is my fault, but I feel there should be more in place to stop people doing this? I have an account at Leo, they have put monthly restrictions on the account and when I open an account at one of their sister sites, this limit is automatically applied across? You should still ask them about the monthly withdrawal limit being breached though, that should definitely not happen even for them and the difference should at least be refunded. Sorry mate wish I had better news but in my dealings with them I bought a bottle of champagne when I got banned from their platform You should still ask them about the monthly withdrawal limit being breached though, that should definitely not happen even for them and the difference should at least be refunded. It is my fault, but seems like they should have done more as other brands do considering I am excluded on one of their sites already! Been trying the bigger stakes Rolla strategy on Tier recently and doing my load in.. If they say no to refunding the 700, who do I refer the complaint too? To the UKGC you top casinos australia can make your complaints but in most cases theres a procedure you need to follow first (ask about that money laundering in australian casinos on the casino) before you can make complaints to the UKGC. Sorry to australian casino no deposit say but in the end its you keeping on creating accounts. If you would have gambled and won they should have paid, but you lost and they can keep whats rightfully theirs. They are forced by law to give you their official complaints procedure after the internal investigation has been done, i think unfortunately thats the only way to go here. Concisely write everything in an email to the management and ask for a decision to be made or you will be referring it to there ADR and the UKGC regarding the deposit limits being broke.

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Concisely write everything in an email to the management and ask for a decision to be made or you will be referring it to there ADR and the UKGC regarding the deposit limits being broke. Regarding the statement on whether they treat you as 1 customer per brand or for the whole platform, they changed my monthly limit across all accounts on the platform to 350 (after I lost the lot)!

Regarding the statement on whether they treat you as 1 customer per brand or for the whole platform, they changed my monthly limit across all accounts on the platform to 350 (after I lost the lot)! If the 2 questions are both yes, them you should be repaid all deposits minus withdrawals as the ukgc only sees them as one licence. Trada migrated to there platform late last year so you should of not been able to sign up to any of there sites. They will probably try and return the 400 or so you went over the deposit limits, but hold out for the lot minus withdrawals. Trada migrated to there platform late last year so you should of not been able to sign up to any of there sites.

Thanks, do I need to find the legal email address for AG, instead of requesting this to just one of the branded casinos?

I went to live chat yesterday and they asked me to give them a couple more business days In that case you need to wait a few days till they respond. Im sorry, but a independent body wont help unless you went till the end with the casino itsself first. Thanks, do I need to find the legal email address for AG, instead of requesting this to just one of the branded casinos? I went to live chat yesterday and they asked me to give them a couple more business days Like bingo King said just wait until they come back to you Brad. You need to be a little patient and follow the correct line of complaint. King casino should be contacting aspire gaming on your behalf and asking them if you are self excluded from Trada.

If you are your self exclusion should of carried over when they joined the platform because they are using aspires license to gain access to the UK market. I requested to know their formal complaints process, they denied until I told them it was the law.