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You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only.

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SoW I still have not been asked yet and I played here now for nearly 5 years. I mean I do not know if they will take this long for me when they do finally canadian casino list send me a SoW request. But maybe because of my loyalty and my Old VIP status my account used to have that might mean my account has priority and gets things verified much faster than it would for everyone else. The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day. They used to be active for hours and hours each day and also at weekends in the past. I really hope they sort this for you both though and you get your withdraws soon. Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then. In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed. When I upload documents they always get done within minutes. SoW I still have not been asked yet and I played here now for nearly 5 years. I mean I do not know if they will take this long for me when they do finally send me a SoW request. But maybe because of my loyalty and my Old VIP status my account used to have that might mean my account has priority and gets things verified much faster than it would for everyone else. The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day.

They used to be active for hours and hours each day and also at weekends in the past. I really hope they sort this for you both though and you get your withdraws soon. Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then. In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed. Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a new australian casinos online few withdrawals delayed but that was due to a new payment system they were using.

I ndb casinos australia enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal. Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. Its very disappointing that a casino does not value loyalty and their long term players.

Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites.

Either way they will have to process my withdrawal. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds.... My play style is I like to deposit small casino new zealand and start low rolling to see if I can build from a small deposit and grow it up.

May I ask did you recently do some bigger deposits than you usually do?


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Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds.... My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received.

We take it seriously and are working hard to improve our routines to avoid similar situations in the future. Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and I have received my withdrawal and confirmation that all restrictions have been lifted. Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved. Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there. Thanks for whoever managed to get this done for me. I assume great canadian casino toronto it was the rep here so thank you Just to update the thread and close it (i dont know how to do that).

I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved. Personally i have found the customer service to be shocking when there is a problem.

Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.