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The rep is usually very good and very fast most of the time at responding but the last months they have basically stepped right back from being active on CM and now seem to only show up a few times a day.

They used to be active for hours and hours each day and also at weekends in the past.

I really hope they sort this for you both though and you get your withdraws soon.

Also if they still come back and say they still want your mums bank statement then I suppose you will have no choice but to just tell them, My mum said no and I have no choice but to close my account then.

In which case they will then pay you once it is closed, it might just take them another week or 2 after it is closed.

Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service.

Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal.

Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. Its very disappointing that a casino does not value loyalty and online aussie casinos their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites.


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Either way they will have to process aussie casinos payment methods my withdrawal. May I ask did you recently do some bigger deposits canada casino age limit than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds.... My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you? If you somehow triggered one of their thresholds....

My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received.

We take it seriously and are working hard to improve our routines to avoid similar situations in the future. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future. Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and netent casinos australia I have received my withdrawal and confirmation that all restrictions have been lifted. Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved. Personally i have mobile casino australia found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there.

Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you Thanks for letting us all know it got sorted. I just hope they speed up the process and stop asking for other peoples bank statements if they send you money. That has got nothing to do with them anyway and asking for their bank statements is a disgrace! SOW is a red herring great canadian casino vancouver and in my opinion canada casino guide has nothing to do with money laundering.

If people launder money they expect a return of clean money or something of wealth ie: Property, high end cars, antiques etc that actually have a clean monetary value. Sob stories of people spunking millions or hundreds bodog casino canada of thousands of pounds would be enough to put any money launderer off. Having to send your SOW details to Casinos who must have a huge data base of information on players throughout Europe has got to be worrying due to cyber criminals and great canadian casino vancouver great canadian casino vancouver possibly rogue employees selling data bases to criminal elements. A technical error in firmware during a recommended upgrade affected two hard disks with documents uploaded by part of our customers during a certain time period. The upgrade was done to ensure high-level security and no unauthorized third-party access occurred. While the hard disks are being recovered, this incident has been reported.

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