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Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service.

Its very disappointing that a casino does not value loyalty and their long term players. Its a shame but i now realise that loyalty and long term players mean nothing to. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal.

Hey, thank you for your reply, I was hoping that the same would be done for me. I have never had any problems with them before, a few withdrawals delayed but that was due to a new payment system they were using. I enjoy using the site and have never really had anything bad to say about them. I have to say this time though has been an eye opener to how casino sites can be awful with their customer service. Its very disappointing that a casino does not value loyalty and their long term players.

Its a shame but i now realise that loyalty and long term players mean nothing to videoslots. I do hope this gets sorted soon but as you say if it comes down to it i will just have to close my account and continue playing at the other sites. Either way they will have to process my withdrawal. May I ask did you recently do some bigger deposits than you usually do? Like deposit X amount which was 5X or 10X more in one transaction than you usually do? I just wondered what triggered them to request SoW for you?

If you somehow triggered one of their thresholds.... My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up. May I canada casino no deposit bonus ask did you recently do some bigger deposits than you usually do? Like casumo casino canada deposit X amount which was 5X or 10X more in one transaction than you usually do?

I just wondered what triggered them to request SoW for you? If you somehow triggered free spins no deposit casino australia one of their thresholds.... My play style is I like to deposit small and start low rolling to see if I can build from a small deposit and grow it up.


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I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future. I really want to apologize for the drawn-out process you experienced, but I appreciate the feedback we have received. We take it seriously and are working hard to improve our routines to avoid similar situations in the future. Thank you, i do hope you sort out whatever it is that causes a 2 week delay. However i do appreciate that this has now been resolved and I have received my withdrawal and confirmation that all restrictions have been lifted. Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved.

Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there. Thanks for whoever managed to get this done for me. I assume it free spins no deposit casino australia was the rep here so thank you Just to update the thread and close it (i dont know how to do that). I received an email today confirming that my withdrawal has been processed and all restrictions (there wasnt any other than not processing my withdrawal) have been lifted. I still think the time it took to complete my source of wealth checks was ridiculous and it shouldnt have to get to the point of a player constantly chasing the site to sort this for it to be resolved. Personally i have found the customer service to be shocking when there is a problem. Prior to this i had no problems with videoslots, everything was pretty much nice and friendly and as i have said before i do like Videoslots and enjoy playing there. Thanks for whoever managed to get this done for me. I assume it was the rep here so thank you Thanks for letting us all know it got sorted. I just hope they speed up the process and stop asking for other peoples bank statements if they send you money.

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You are required to wager the deposit amount 35 times before you can withdraw the bonus funds. You can forfeit the bonus and take the winnings and paid out bonus funds. Only the remaining balance of the bonus which has not yet been released will be forfeited. Full Terms and Conditions apply Videoslots casino opened online in the spring of 2011 and to real money casino canada date it is the largest online casino in the world boasting a slot collection of 2202 games! It has been my recommendation for some years now as it is also in my opinion the fastest paying casino with the best reward program.