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This seem to me like a tactic to keep my money to be fair, and seem to be a rogue behaviour. We have reviewed the documents that you have supplied us with and it has been decided that we are unable to accept them for verification purposes. Please note that your Membership is no longer welcome at any site owned and operated by the 888.

This decision is final and has only been taken after careful consideration of all factors involved. The australian casinos that accept neosurf account will remain restricted and any money in your bankroll will not be refunded and no withdrawals will be paid.

Please refrain from opening any new accounts as these will also be closed and any deposits will not be returned. Your account has failed our routine security checks which have led us to discontinue your membership. This is a discretionary decision, and as indicated in our Terms and Conditions, we reserve the right to terminate your membership, and so in accordance with these conditions, your account with ourselves has been permanently blocked.

No further transactions will occur upon this account, and any future accounts that you open will be closed, and their deposits may not be refunded.

The person in chat said this card would have been sufficient. I placed a bet with Betfair recently on the total number of goal kicks of which they settled as a loser even though I have evidence I won the bet.

I am taking to small claims court straight away and not bothering with any arbitration as they take ages and tend to side with the bookmaker.

My question is the evidence that I have, would it be strong enough? Any advice as to strength of my case is appreciated. I think their systems are wrong, all show I have no deposit limits, even though in the GDPR request I can see the live chat history of them forcing me to set deposit limits?

Based on the information above, is anyone able to advise what the key points I should be pointing out are? Ok, so I just went to their live chat again and got a response.

I requested to know their formal complaints process, they denied until I told them it was the law.

Thanks, do I need to find the legal email address for AG, instead of requesting this to just one of the branded casinos? Regarding the statement on whether they treat you as 1 customer per brand or for the whole platform, they changed my monthly limit across all accounts on the platform to 350 (after I lost the lot)! It is my fault, but seems like they should have done more as other brands do considering I am excluded on one of their sites already!

Been trying the bigger stakes Rolla strategy on Tier recently and doing my load in.. If they say no to refunding the 700, who do I refer the complaint too? I know the below is ultimately my fault, but I also feel like AG have a duty to their customers.


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I created an account at MrPlay, my withdrawal was delayed, so I closed my account and waited.

My questions are: - dama nv casinos australia Should I have been allowed to keep creating accounts at sister brands to be able to deposit more?

I know this is my fault, but I feel there should be more in place to stop people doing this? I have an account at Leo, they have put monthly restrictions on the account and when I open an account at one of their dama nv casinos australia sister sites, this limit is automatically applied across?

Thanks for reading and hopefully someone can advise me! She gets pins with big bet amounts tho even watching rolla she gets nerves ha! The casino has declined to give a refund and a file a claim with the ADR Malta gaming authority, they have looked at the case and accepted the case. My card details are saved in chrome and in auto populates and its down as without the o, but im not sure if that is the reason or not. I know its my own fault but I got a urge free spins no deposit casino australia to gamble and I should have known better.

There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname.

It would have been a different bank card to the last time I played. I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos. I got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos. I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away. I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same. The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. You can click the 3 dots at the top of your browser and select add to home screen and it will create a little icon so you can just no deposit mobile casino australia click that and it will bring you straight to the forum mate. You can click the 3 dots at the top of your browser and select add to home screen and it will create a little icon so dama nv casinos australia you can just click that and it will bring you straight to the forum mate. You can click the 3 dots at the top of your browser and select add to home screen and it will create a little icon so you can just click that and it will bring you straight to the forum mate.


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I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos. I dama nv casinos australia got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos. I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away.

I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I $10 deposit casinos australia dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same.

The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. They seem to have an issue on my savings account transactions. So I have now asked them to send me the dates, amounts on my savings account that they are not happy with just so I can go through my statement and give them the justification for these. So this is when I went crazy at this girl and eventually she owned up and said they will respond to my email as this case is not closed or finished yet. I screenshot the chat Hey mate, The customer service for me is absolutely shocking not replying to emails in an appropriate time, not even a person from the management has responded to me which I think is disgusting. I will find out from my next email from NYSPINS to see what the way forward is.

I have already got a letter from betvictor with the details on that was sent to my email plus the confirmation off withdrawals from grosvenor email from the data protection officer at grosvenor so both them requirements have been completed but now they are just asking for more information which is totally wrong as the email they sent me said the source of funds would be completed. I am just waiting on my next email response from them to see what they say.

I know that everything is legitimate on my no deposit bonus casino australia 2019 account and have shown them enough evidence now mate. The good thing is that they have never disputed the winnings just the documentation I have provided but I am sure I can sort this out with or without my solicitor. I have had many winnings and verification checks on withdrawals that have been much bigger and the other casinos have never had any issues with documentation.

This was part off the last email I received from NYSPINS yesterday.

Over the last 4 months I have been back and forth with them sent in so much documentation and bank statements.

I got an email on the 14th December asking for documentation from grosvenor landbase and betvictor this was money i won and was put into my account before I deposited with NYSPINS so you can say this money was used for that purpose. They told me in the email my source of funds would be completed after that information but once I sent that I have received more emails asking about other transactions on my bank account.

So I have sent them an email yesterday asking them for a list off the transactions they are not happy with and then I can tell them the information they need to complete this. Surely if a casino will not process your withdrawals they should not be able to accept your deposits. I had played at this casino for months depositing over 20k. After 3 weeks of providing all the required documents they than stopped replying to my emails then closed my accounts.

The worse customer service i have ever recieved from an online casino. According to several companies live chats and friends. I have emailed them an very detailed emal about the sitatuon, what do you guys think? According to several companies live chats and friends.

I have emailed them an very detailed emal about the sitatuon, what do you guys think?

I placed a bet with Betfair recently dama nv casinos australia on the total number of goal kicks of which they settled as a loser even though I have evidence I won the bet. I am taking to small claims court straight away and not bothering with any arbitration as they take ages and tend to side with the bookmaker. My question is the evidence that I have, would it be strong enough? My query relates to an online football bet so hopefully will still get some advice.

I placed a bet with Betfair recently on the total number of goal kicks of which they settled as a loser even though I have evidence I won the bet. I am taking to small claims court straight away and not bothering with any arbitration as they take ages and tend to side with the bookmaker.

My question is the evidence that I have, would it be strong enough? As for the bet, it seems strange from what you say.

It should be easy enough to verify so Betfair must have a good reason not to pay. I would get some evidence from the official statistic sites that the bookies use and you may well find one of them have the result down incorrectly too hence Betfairs decision so far.