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System will only block the same name letter to letter, like I said before It looks like the exclusion only works by name which is strange since most of casinos use email as well for that kinda things since is the easiest to track. Its still peoples fault and not casinos if they go gamble on sister site but know they are self excluded, they for sure could do more with their system but still lets be real. My card details are saved in chrome and in auto populates and its down as without the o, but im not sure if that is the reason or not. You cannot have a system that blocks someone that has similar name with different character because it could block some other person with similar name that has nothing to do with this person. Thats why you have to use name, address and email, a combination of at least 2 of them but the best option is all 3 and I assume with UKGC licence you have to set it up that way or they dont regulate that? How this went thru I dont know, would have to see the email they sent him and also respond to them to specifically show what name was used for what and where is the problem. They cannot shield every one, its impossible just like people can go buy a ton of alcohol and you dont know if the they are alcoholics or not. Fact remains OP has to take responsibility which he appears to have. How the hell do these casinos allow people to change a tiny bit of information to just open up a new account 2. How the hell do these casinos allow people to change a tiny bit of information to just open up a new account 2. Ultimately the user should be responsible, but with the nanny state we live in everyone jumps on the bandwagon and cries foul play. It would be so much easier if new accounts had to be fully verified prior to deposit so the casino can do all their checks to avoid this kind of situation Ultimately the user should be responsible, but with the nanny state we live in everyone jumps on the bandwagon and cries foul play. Gamstop was my saviour in stopping me from gambling my life away.

Gamstop was my saviour in stopping me from gambling my life away. I am always amazed reading these kind of posts that online casinos get away with these kind of things. You went onto that sight knowing full well it was a sister company with the full intention of trying to claim it back if you lost. The casino has declined to give a refund and a file a claim with the ADR Malta gaming authority, they have looked at the case and accepted the case. I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos.

I got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos.

I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away. I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same. The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have best paying online casino australia already spoke to mrukhackz and got some great advice.

Sorry I am relatively new to online gambling scene to advice but I really hope you get your money back mate. I will watch this space and hopefully read that you got your money back.

I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos.

I got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos. I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away. I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same. The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. Sure this group only recently got the license in the UK back.

In my opinion if someone intentionally misspells a name(not saying that you are that guy, just in general) just so he can register and bypass their gambling preventions systems I would not give them refund because it would be too easy to abuse the system like some people are trying to do. With all that said they should include to a database home address and email to block the registration process if australian casinos accepting neosurf you are self excluded so these kinda a problems would not exist.


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I am really sorry but you must take some responsibility here. Inputting a typo in your name on a sister site you banned yourself from is like sleeping with the devil...

You stated you were told you were unable to open a site with them but yet proceeded. You went onto that sight knowing full well it was a sister company with the full intention of trying to claim it back if you lost.

In my opinion if someone intentionally misspells a name(not saying that you are that guy, just in general) just so he can register and bypass their gambling preventions systems best online casinos new zealand I would not give them refund because it would be too easy to abuse the system like some people are trying to do. With all that said they should include to a database home address and email to block the registration process if you are self excluded so these kinda a problems would not exist. It would have been a different bank card to the last time I played. Sure this group only recently got the license in the UK back. It would have been a different bank card to the last time I played.

I am really sorry but you must take some responsibility here. Inputting a typo in your name on a sister site you banned yourself from is like sleeping with the devil... You stated you were told you were unable to open a site with them but yet proceeded. The fact you are still gambling after a self exclusion I. You went onto that sight knowing full well it was a sister company with the full intention of trying to claim it back if you lost. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname. So technically you didnt give the wrong name I beleive Thats exactly what I mean. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname. I leave my middle name out on many sites and then add it in on many sites for the exact reason to get around it. I have betting accounts on the same websites with the same address and all, just one with a middle name and one without. That seems like the easiest way for a casino to detect multiple accounts.

I hope you get your money back, but it seems very unlikely. Only one month later this January, I was able to have them reactivate my account (no questions were best paying online casino australia asked all i did was confirm my name and details). Novibet decided to ignore that I told them about my gambling issue and told me to contact gamstop and cc them in an email so my details could be sent to them, I did this and gamstop confirmed my registration details (everything matches exactly as it is on my nz casinos gaming account) novibet are still refusing to refund me but are not stating a cause for declining.

What are the steps I need to take in order to obtain a refund?

It does seem strange that they would reinstate your account with no questions asked if you self excluded, however if you just asked for the account to be closed with no specific reason they would reinstate. Either way I would never blame the player as if on gamstop it should work and stop these scenarios from happening. Also if he won there would be a good chance that it would be confiscated Nobody would but I think that a lot of people who first signup to gamstop are doing it to help them from going on these sites, so I d guess a lot to begin with would try either to test that it works or because the temptation to gamble is too much. Either way I would never blame the player as if on gamstop it should work and stop these scenarios from happening. When people come on here with such incidents, they are not neccessarily crying wolf though i agree there may be some, more likely they feel ashamed by giving into temptation whilst also feelling aggrieved with being allowed to do so when the company in question should not have permitted it happening in the first place.

So maybe and i say this in a nice way, if such people title their thread as such or if you start reading it and feel sick and tired of it, stop reading and forget about mate, i do get where your coming from but it is important we are here for fellow gamblers regardless of whether they are at fault or not, because gambling can be a serious disease as we know. Mate , First of all I am happy that you dont even know what addiction is.. It best paying online casino australia may be very simple to ask yes or no question , its more than that mate... When you do make your complaint to senior management make sure you include details from the above paragraph somewhere and mention due diligence Hackz how can he not be covered by Gamston for 1 month when he signed up for 6 months in dec best paying online casino australia 20 , have I read this wrong?

When people come on here with such incidents, they are not neccessarily crying wolf though i agree there may be some, more likely they feel ashamed by giving into temptation whilst also feelling aggrieved with being allowed to do so when the company in question should not have permitted it happening in the first place.