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It would be so much easier if new accounts had to be fully verified prior to deposit so the casino can do all their checks to avoid this kind of situation Ultimately the user should be responsible, but with the nanny state we live in everyone jumps on the bandwagon and cries foul play. Gamstop was my saviour in stopping me from gambling my life away.

Gamstop was my saviour in stopping me from gambling my life away. I am always amazed reading these kind of posts that online casinos get away with these kind of things. You went onto that sight knowing full well it was a sister company with the full intention of trying to claim it back if you lost. The casino has declined to give a refund and a file a claim with the ADR Malta gaming authority, they have looked at the case and accepted the case. I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos. I got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos. I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away.

I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same. The issue has now gone to there complaints department and I wait to here back from them. And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. Sorry I am relatively new to online gambling scene to advice but I really hope you get your money back mate. I will watch this space and hopefully read that you got your money back. I was able to open an account and deposit with casoola with i had self excluded from a sister site stating I had a gambling problem and was advised at the time that I would not be able to open any account across any of there casinos. I got on to them in chat and told them I had excluded from a sister casino and was told I could not open any accounts across there casinos. I used the exact same details, name, date of birth, email address, address and phone number so they should have picked up on this straight away. I have asked for a refund on my deposits and they have come back and said no. As there was a difference in my name which I dont think there was, the only thing it could be is maybe there was o on one name and not on the other but all the other details were exactly the same.

The issue has now gone to there complaints department and I wait to here back from them.

And I actually think l self excluded from more than one of their casinos. Any advice would be greatly appreciated, I have already spoke to mrukhackz and got some great advice. Sure this group only recently got the license in the UK back. In my opinion if someone intentionally misspells a name(not saying that you are that guy, just in general) just so he can register and bypass their gambling preventions systems I would not give them refund because it would be too easy to abuse the system like some people are trying to do.

With all that said they should include to a database australian casinos that accept skrill best online casinos australia real money 2019 home address and email to block the registration process if you are self excluded so these kinda a problems would not exist. I am really sorry but you must take some responsibility here. Inputting a typo in your name on a sister site you banned yourself from is like sleeping with the devil... You stated you were australian casino neosurf told you were unable to open a site with them but yet proceeded. You went onto that sight knowing full well it was a sister company with the full intention of trying to claim it back if you lost. In my opinion if someone intentionally misspells a name(not saying that you are that guy, just in general) just so he can register and bypass best australian casino games their gambling preventions systems I would not give them refund because it would be too easy to abuse the system like some people are trying to do.

With all that said they should include to a database home address and email to block the registration process if you are self excluded so these kinda a problems would not exist. It would have been a different bank card to the last time I played. Sure this group only recently got the license in the UK back. It would have been a different bank card to the last time I played. I am really sorry but you must take some responsibility here. Inputting a typo in your name on a sister site you banned yourself from is like sleeping with the devil... You stated you were told you were unable to open a site with them but yet proceeded. The fact you are still gambling after a self exclusion I. You went onto that sight knowing full well it was a sister company with the full intention of trying best online casinos australia real money to claim it back if you lost. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname.


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So technically you didnt give the wrong name I beleive Thats exactly what I mean. There was an o put in my birth cert incorrectly and my passport is the only place that has an o, on my surname. I leave my middle name out on many sites and then add it in on many sites for the exact reason to get around it. I have best online casinos australia real money betting accounts on the same websites with the same address and all, just one with a middle name and one without. That seems like the easiest way for a casino to detect multiple accounts.

I hope you get your money back, but it seems very unlikely. Also confirmed that if they had my account on hold while awaiting documentation they should not off let me deposit into it.

I have e mailed them today telling them I now have a solicitor who will be in contact with them.

Surely it should state in their terms and conditions and required documents section that they require the bank statement of the executor? Also why take 5 weeks to ask for it, if it is a requirement, then should of been put on the original e mail they sent me saying what documents they required. Second time they question the payment and say there source of wealth checks are activated by deposits. But they only asked for this when I requested withdrawals and not at all when I was making deposits. Also they only asked me to get proof that my father was executor of the will.

If they knew they needed these why not ask when the asked for the grant of probate? They have a copy of the will and the grant of probate signed of by the high Court of England showing my dad as the executor to the Will. They have my bank statement with the payment showing from executor account.

The frustration is that on a previous withdrawal they asked for the same bank statement which had the same inheritance payment on. They reviewed it and approved the withdrawals which were for a higher amount as shown below.

Will they be asking for my employees bank account to prove trail of funds for my wages?? Well its been another two weeks since BGO received copies of the will and grant off probate from the High Court to prove source of wealth.

Well they have now asked for proof off wealth due to a large payment going into my account. This was inheritance, so I have sent them a copy of the will and the grant off probate on Friday. Surely if a casino will not process your withdrawals they should not be able to accept your deposits.

After 3 weeks of providing all the required documents they than stopped replying to my emails then closed my accounts. The worse customer service i have ever recieved from an online casino.

This needs to be done before you goto the ADR, they (eCogra) insist that all has been done by the player to resolve the complaint with the casino and that using their services is an absolute last resort when no resolution is agreed upon.


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This needs to be done before you goto the ADR, they (eCogra) insist that all has been done by the player to resolve the complaint with the casino and that using their services is an absolute last resort when no resolution is agreed upon. I did email vegas luck asking for there complaint procedure which they sent me, however there next email was to inform me that my account had been closed and they would not be corresponding with me any further. ECOGRA emailed me back today asking for any further information I had regarding niagara falls canada casinos my case. Also did they confirm you had passed their KYC checks or did you not receive that confirmation? Upon registration you have to confirm your occupation.

However, they decided this AFTER the deposit was made. Of course her recent payslip is from over a year ago as she recently has had 2 children. If you know anyway on how to get around it and get the funds back, please do let me know. My sister likes a bash on the slots and recently opened an account with ConquerCasino.

Upon registration you have to confirm your occupation. However, they decided this AFTER the deposit was made. Of course her recent payslip is from over a year ago as she recently playtech casino australia has had 2 children. If you know anyway on how to get around it and get the funds back, please do let me know. Sounds like they are refusing to complete vertificaton rather than source of wealth. They said she might have to complete verification before withdrawing the funds. Simple really she sent me the screenshot of the chat log. Managed best online casinos australia real money to get it sorted and got the withdrawal processed and completed. One of a thousand all on the same platform all with wanky games, wanky customer service and wanky bonus terms. I have betting accounts on the same websites with the same address and all, just one with a middle name and one without.

That seems like the easiest way for a casino to detect multiple accounts. I hope you get your money back, but it seems very unlikely. Exact same details and it should have been detected, thats my point. System will only block the same name letter to letter, like I said before It looks like the exclusion only works by name which is strange since most of casinos use email as well for that kinda things since is the easiest to track. You contradicting yourself now you didnt use same details if you say that there is O in a name in the other database of sisters casino.